Waynesboro - Guest Experience Coordinator PT
Summary
Title:Waynesboro - Guest Experience Coordinator PT
ID:1180
Department:Waynesboro Campus
Description

Job Description

Role: Waynesboro - Guest Experience Coordinator PT
Reports to: Waynesboro Campus Pastor
Location: LCBC Waynesboro, Waynesboro PA
Hours Commitment: 28 hours per week, including Weekend Gatherings. 

Purpose Statement: Create a culture where an world-class Guest Experience is priority through leading and developing teams to increase effectiveness in order to introduce more and more people to Jesus and help them fully follow him.

Personal Qualifications:

  • Can articulate an identifiable salvation experience and lives out a pattern of Spiritual Development characterized by Prayer, Bible study, Stewardship, and regular participation at LCBC.
  • Supports LCBC's vision, mission, priorities, philosophy of ministry, and doctrinal statement.
  • Supports LCBC's core values: We focus on others; we commit to excellence; we work with intensity; and we live authentically, knowing that life change is a journey.
  • Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
  • Shows a desire to grow, develop and mature, both spiritually and professionally.
  • Be an LCBC Partner or willing to become a Partner within 60 days of employment.
  • Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to the congregation, staff, and guests.
  • Passion to provide the LCBC staff with the best possible technological support within the means provided to do so.

Special Skills:

  • Strong people and conflict resolution skills.
  • Strong oral and written communication skills.
  • Strong organizational and time management skills.
  • Strong computer skills with the ability to learn appropriate software skills.
  • Ability to maintain absolute confidentiality in handling of office and volunteer matters of a sensitive nature.

Essential Responsibilities:

  • Sets the pace for a world-class level of hospitality and customer service locally.
  • Build and develop strong volunteer teams: recruit, train, equip, empower and sustain regularly.
  • Create excellent, inviting and warm environments.
  • Vision cast constantly.
  • Execute with excellence the standardized Ministry Blueprints and achieve measurables and metrics.
  • Assist with location specific responsibilities as designated by the Location Pastor.
  • Lead and give oversight to the following areas:
    • Attendee Onboarding Process
    • Guest Experience Volunteer Teams:
      • Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
      • Office and Administration team
      • Special Events Teams
    • Cafe/Retail
  • Administrative duties as assigned.

Be a good steward of time:

  • 28 hours/week including Weekend Gatherings.
  • Be a part of the local team and necessary meetings.
  • Attend Central Meetings, Guest Experience meetings, LCBC U days and others as scheduled.

Evaluation:

The Waynesboro - Guest Experience Coordinator will meet regularly with the Waynesboro - Campus Pastor for planning, goal-setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.

Powered by ApplicantStack