Central - Digital Application Specialist
Summary
Title:Central - Digital Application Specialist
ID:1162
Department:Central - Digital
Description


Job Description

Position: Central - Digital Application Specialist
Reports to: Central - Digital Director
Location: Central Office, LCBC Manheim, Manheim PA
Hours Commitment: 40 hours per week, weekend responsibilities as assigned


Statement of Purpose:
The Digital Application Specialist provides Tier 1 and Tier 2 support for the Digital Team, ministry partners, and staff members. They will accomplish this by having a deep understanding of our core applications and integrations LCBC depends on. They will work with ministries and team members as new tickets and projects come in, and are responsible for development, training and documentation, QA, and support of new features and products. 



Personal Qualifications:

  • Can articulate an identifiable salvation experience and lives out a pattern of spiritual development characterized by prayer, Bible study, stewardship, and regular participation at LCBC.
  • Supports LCBC's vision, mission, priorities, philosophy of ministry, doctrinal statement and style of worship.
  • Supports LCBC's core values: We focus on others; we commit to excellence; we work with intensity; and we live authentically, knowing that life change is a journey.
  • Displays winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team. 
  • Shows a desire to grow, develop, and mature, both spiritually and professionally.
  • Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to the congregation, staff and guests.
  • Be an LCBC Partner or willing to become a Partner within 60 days of employment.
 
Essential Responsibilities:
  • Support the Digital Team and LCBC by using digital tools to help solve ministry problems, improve organizational processes, and equipping our staff to use our digital tools well.
  • Become an expert in our core applications and integrations including: Rock RMS, G Suite, Slack, LCBC Mobile App Studio, Church Online Platform, Zapier, and Formstack.
  • Help define and implement new solutions, workflows, or features at the application level for ministries.
  • Write internal and external documentation for our systems and processes.
  • Create new and edit current workflows as requested.
  • Work closely with Developers and UI/UX Designers to create solutions for ministry needs.
  • Work alongside ChMS Support Coordinator to provide Tier 2 technical support for our digital platforms when there are issues or problems that get elevated.
  • Collaborate closely with the broader Technology and Communications team.
  • Maintain more technical aspects of the LCBC App along with building new sections or templates.
  • Work/collaborate with Production Team to facilitate Live Stream and support Church Online Platform.
  • Work with Digital Director to help lead and educate staff and leadership on best practices and opportunities for implementing technology solutions to help advance our mission.
  • Backend social media integration with our current web platforms.
  • Other duties as assigned.

Essential Skills and Experience needed for this role:

  • Identifies as a technologist and has a proven record of using technology to creatively solve problems.
  • Has the ability to self teach and learn new things through research, experimentation, and finding resources to grow their skills.
  • Strong verbal and written skills.
  • Knowledgeable about industry standard best practices.
  • Passionate and comfortable working in highly collaborative, team-based environment.
  • Self-starter that’s capable of juggling multiple projects simultaneously.
  • Ability to learn various product applications with customer viewpoints and struggles in mind.
  • Identify yourself as an early adopter and enjoys learning new technology tools and new ways of doing things.
  • Has an ability to identify processes and understands how to use technology to turn them into workflows or more efficient processes.
Evaluation:
  • The Central Digital Application Specialist will meet regularly with the Central Digital Director for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.
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